I didn’t receive my purchase

I didn’t receive my purchase

All the purchases you make in our games are processed by the application store from which you downloaded the game. The purchases are usually completed immediately, but sometimes there may be a short delay. It may depend on the application store or the speed of your internet connection.

Start by checking your internet connection, as it has to be stable for newly purchased items to be added to the game. If the connection was lost during the purchase or immediately after it, try restarting your device and check to see if the purchase shows up.

If the purchase still doesn't appear in the game, contact our customer support. Make sure to provide the following information about your purchase:

  1. What exactly did you buy.
  2. A copy of the receipt or a screenshot of your purchase history. The receipt is emailed to the account used to make the purchase soon after the purchase is completed.

You can find more information about your purchase history in the following articles:

AppStore

Google Play store

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